Terms of service

Article 1 Purpose

These terms set out the rights, obligations, responsibilities and other necessary matters between Dreamyoungs Inc. (the ‘Company’) and customers regarding all Cloudturing-related services provided by the Company.

Customers are deemed to agree to these terms by pressing the agreement button during registration or by actually using Cloudturing without registering. Some functions may be restricted for unregistered customers. Minors should obtain consent from their legal representative before using Cloudturing. If you agree on a customer's behalf, you represent and warrant that you have full authority to bind that customer to these terms. If you do not agree or lack authority to agree, do not use or participate in any functions provided by Cloudturing in any manner.

Article 2 Publication and amendment of terms

1. These terms take effect when posted on the service's initial screen for easy access or otherwise communicated to customers.
2. The Company may amend these terms without violating relevant laws, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. Customers who object to amended terms may request withdrawal at any time using the Company's prescribed form.
3. Amendments are announced with the effective date and reasons alongside the current terms on the initial service screen from 7 days before their effective date (at least 30 days for unfavorable or material changes) until the preceding day.
4. Customers using the service after the effective date specified in the preceding paragraph are deemed to agree to the amended terms.

Article 3 Definitions

1. Terms used herein are defined as follows.

• a. ‘Service’ means Cloudturing, the Company's chatbot creation platform enabling customers to create chatbots connected to their websites, and related services such as generating chatbot answers and analyzing conversations using generative AI.
• b. ‘Chatbot’ means an interactive messenger in which a bot identifies conversational intent and responds to user questions, commands or actions in a chat window.
• c. ‘Customer’ means any individual or corporate consumer connected to a business operator through use of the service.
• d. ‘User’ means a person who converses with a customer through a chatbot created by that customer using the service.
• e. ‘Site’ means the website (cloudturing.com) operated by the Company for the service.
• f. ‘Account’ means the customer's login account created on the Cloudturing site to use the service.
• g. ‘Service agreement’ means the contract agreed between the customer and the Company under these terms for provision and use of the service.
• h. ‘Service fee’ means the money paid by the customer to the Company in return for service use.
• i. ‘Social member’ means a person using the Company's service by agreeing to use it through a social network or portal account.
• j. ‘Training data’ means documents, text, images and information in any other form uploaded or provided by a customer to build a chatbot knowledge base and generate answers.
• k. ‘Generated content’ means all outputs, including answers, summaries and questions, generated by the service's AI based on training data.

2. Definitions are also governed by relevant laws, the privacy policy, separate Company guidelines and general commercial practices.

Article 4 Formation of the service agreement

1. The service agreement is formed when a prospective customer agrees to these terms, applies for registration and the Company accepts the application.
2. The Company offers a 7-day free trial so customers can assess service suitability. Users should sufficiently check its functions and quality during the trial; payment is deemed agreement to the service's condition.
3. The Company may reject or cancel registration applications in the following cases.
   • Applications using a name other than the applicant's real name or another person's name (excluding social customers)
   • False or incomplete application details
   • Approval is impossible for reasons attributable to the user, or the application violates other prescribed requirements
   • A child under 14 has not obtained consent from a legal representative (parent, guardian, etc.)
   • The applicant previously lost customer status under these terms, unless the Company has approved re-registration
4. Depending on customer type, the Company may request real-name and identity verification through a specialized institution.
5. The service agreement is formed when the Company emails confirmation of completed registration.
6. The Company may restrict use to comply with ratings and age requirements under the Youth Protection Act and other laws.

Article 5 Termination of the service agreement

1. Customers may request termination at any time. The Company promptly processes withdrawal under relevant laws and deletes personal information immediately upon termination except where specified in relevant laws or the privacy policy.
2. Notwithstanding paragraph 1, users may request withdrawal of an offer within 7 days after paid purchase only if they have not used the service at all. Any of the following is regarded as prior service use, restricting refunds.
   • Accessing the administration page and changing chatbot settings or uploading data
   • At least 1 chatbot conversation (traffic) or an API call has occurred
   • Other cases deemed to have yielded substantive business benefits through the service
3. Posts created by a customer are not deleted when the agreement ends. Delete bulletin board posts before requesting withdrawal.
4. When a customer cancels a paid chatbot subscription or has no subscription, all related data (training data, conversation logs, settings, etc.) is deleted according to the following criteria.
   • Chatbots with no purchase history: from the date they become unsubscribed, deletion after 1 month (30 days) .
   • Chatbots with a purchase history: from the subscription cancellation date, deletion after 1 year (365 days) .
5. Before deletion under the preceding paragraph, the Company notifies the customer in advance by email or other means. Deleted data cannot be restored, and the Company accepts no responsibility for this.
6. If a user violates these terms, the Company may register the user as an improper customer and progressively restrict service use, including temporary or permanent suspension.
7. When customer status is revoked, registration is removed. The customer is notified and given at least 30 days to explain before removal.
8. The Company may restrict acceptance of new applications for a period from customers whose status was revoked and registration removed.
9. Under relevant laws, the Company deletes accounts that have not been accessed for 5 years and gives advance email notice before deletion.
10. Customer status may be revoked for conduct during service use that violates laws or harms public peace, order or accepted morals.
11. Customer status may be revoked for interfering with others' service use or misappropriating information.
12. Customer status may be revoked for using the service for profit-making or improper purposes.

Article 6 Changes to customer information

1. Customers may view and modify their personal information through account management at any time. Email addresses required for service management cannot be modified.
2. Changes to registration details must be updated online or reported to the Company by email or other means. The Company is not responsible for disadvantages caused by failure to report changes.

Article 7 Personal information protection obligations

The Company endeavors to protect customer information under relevant laws, including the Information and Communications Network Act. Applicable laws and the Company's privacy policy govern protection and use of personal information. The privacy policy does not apply to linked sites outside the Company's official site.

Article 8 Management of customer IDs and passwords

1. Customers are responsible for their IDs and passwords and must not allow third parties to use them.
2. The Company may restrict IDs that risk disclosure of personal information, are antisocial or contrary to accepted morals, or could be mistaken for the Company or its operators.
3. Customers must promptly notify the Company if they discover theft or third-party use of their ID or password and follow the Company's instructions. The Company is not responsible for disadvantages resulting from failure to notify it or follow its instructions.

Article 9 Service availability hours

1. Use is available immediately after the Company approves service use.
2. The Company may divide the service into parts with different availability hours, announcing such arrangements in advance.
3. In principle, the service is provided 24 hours a day, throughout the year.
4. The Company may temporarily suspend service for maintenance, replacement or failure of equipment, communication interruptions or substantial operational reasons. Customers are informed through notices. Where unavoidable circumstances prevent advance notice, notice may follow the interruption.
5. The Company may perform periodic maintenance when necessary, at times announced on the service screen.

Article 10 Service content and changes

1. The Company may change service content or operational or technical matters to provide stable service.
2. Changes and their effective dates are announced on the Company's website in advance. Material changes relating to customer rights, obligations or service use are announced 7 days before taking effect; unfavorable changes are announced 30 days before.
3. Customers who disagree with changes may express their refusal and request withdrawal.

Article 11 Service fees and payment

1. The service operates through monthly or annual recurring payments.
2. [No-refund principle] Fees already paid for the current period are not refunded even if termination is requested during service use after payment.
3. [Guaranteed service period] On early termination, access remains until the end of the paid service period, and further charges stop from the next payment date.
4. The Company notifies recurring-payment users of upcoming payment by email or system notification 7 days before the scheduled date. Users can prevent the next payment by expressing their intention to cancel within the notified period.
5. Service fees may change under Company policies.

Article 12 Information provision and advertising

1. The Company may provide information considered necessary during service use through notices, email or other means.
2. To offer better service benefits, the Company may provide service information by phone, notices, email, mobile text messages and other methods. Customers who decline benefit information are excluded from delivery, and the Company is not responsible for any resulting disadvantages in service use.
3. The Company may display advertisements on service screens and other designated locations. Customers must not arbitrarily delete, disparage or otherwise interfere with them.
4. The Company is not responsible for losses or damage arising from customer participation in advertisers' promotions or resulting transactions.

Article 13 Suspension of service provision

The Company may suspend all or part of the service in the following cases.

1. Where unavoidable due to work such as service equipment maintenance
2. Where normal use is impeded by force majeure, including national emergencies, power failures, equipment failures or excessive demand
3. When use is restricted or suspended, the Company informs customers of the reasons and restriction period through notices.
4. The Company may suspend all or part of the service only for substantial operational, legal or technical reasons. No separate compensation is provided unless relevant laws specify otherwise.

Article 14 Protection of intellectual property

1. All copyrights and other intellectual property rights in works created by the Company belong to the Company.
2. Customers must not commercially use materials posted in the service, including by processing or selling information obtained through it.
3. Except for content and services permitted by the Company, copying, transmitting or distributing materials outside this site through simple links or other electronic methods is prohibited regardless of commercial purpose.
4. Posters retain rights and responsibility for their posts. The Company has rights to display them within the service and process or edit posts created through it; posting customers are deemed to agree to these rights.
5. These agreed display, processing and editing rights are not withdrawn upon a withdrawal request if the posts have not been deleted.
6. Customers must warrant that they hold lawful ownership or usage rights in the training data they provide(including obtaining data subject consent or concluding personal information processing entrustment agreements under the Personal Information Protection Act). The Company uses that data solely to provide services to the customer and does not use the customer's training data to serve other customers or improve AI models without separate customer consent.
7. In principle, ownership of generated content belongs to the customer.
8. The Company nevertheless holds a limited, non-exclusive license to use generated content for smooth service operation, improvement and promotion.

Article 15 Company obligations

1. The Company must refrain from conduct prohibited by laws or these terms or contrary to accepted morals and endeavor to provide the service continuously and stably.
2. The Company does not disclose or distribute personal customer information without consent, except where requested by state authorities under relevant laws.
3. The Company must maintain a security system to protect personal information and follows the separately established privacy policy under relevant laws.
4. The Company is not responsible for service disruptions attributable to users.
5. The Company must handle service complaints received from customers and notify them of the process and outcome by phone or email.

Article 16 Customer obligations

1. Customers must comply with these terms and matters announced through guidance or notices and must not interfere with Company operations.
2. Customers are responsible for all consequences of negligent management or improper use of their IDs and passwords.
3. Customers must immediately report discovered improper use of their IDs or passwords and are responsible for consequences of failure to report it.
4. Customers may not conduct commercial activities through the service without prior Company approval. The Company is not responsible for outcomes of activities violating these terms, and customers must compensate the Company for damage caused by such activities.
5. Customers may not use Company-provided images, sound recordings, videos or other content in public locations or places intended for profit-making.
6. Without express Company consent, customers may not transfer or donate service usage rights or other contractual status, or provide them as security.
7. Customers must not engage in the following conduct in connection with service use.
   • Misappropriating others' IDs or passwords
   • Without prior Company approval, copying information obtained through the service for purposes other than the customer's use, using it in publications or broadcasts, or providing it to third parties
   • Distributing material infringing patents, trademarks, trade secrets, copyrights or other intellectual property through posts, email or other methods
   • Distributing vulgar or obscene information, text or images contrary to public order and accepted morals through transmission, posts, email or other methods
   • Distributing insulting or threatening content that could harm others' reputation through transmission, posts, email or other methods
   • Conduct objectively considered related to crime
   • Collecting or storing others' personal information without Company approval
   • Other conduct violating relevant laws
   • Providing training data infringing third parties' intellectual property, personal information or other legal rights
   • Inducing AI to generate illegal or inappropriate content such as violent or discriminatory content or false information
   • Attempting to reverse-engineer the service's AI models or algorithms or extract source code

Article 17 Management and deletion of content

Where the Company considers customer training data or chatbot-generated content to fall under any of the following, it may delete data, make the chatbot private or restrict service use without prior notice.

1. Content defaming or insulting others
2. Content including or linking to material contrary to public order or accepted morals (such as pornography or violence)
3. Content considered related to crime, such as illegal gambling or drug trafficking
4. Content infringing intellectual property, including Company or third-party copyrights
5. Inducing AI to promote discrimination, hatred or violence or generate inappropriate answers
6. Exceeding Company limits on data storage or API calls and affecting system stability
7. Other content considered in violation of relevant laws or Company operating policies

Article 18 Company security management

The Company takes necessary safeguards against loss, theft, disclosure, alteration or damage of personal information. Information voluntarily provided online by customers through email, chats or bulletin boards may be collected and used by others. Individuals are responsible for that risk, and the Company bears no responsibility.

Article 19 Compensation for damage

1. For damage caused by the Company's intent or negligence in connection with service use, the Company compensates customers within the scope prescribed by relevant laws.
2. If the service is unavailable for at least 4 consecutive hours for reasons clearly attributable to the Company, it provides an extension or equivalent compensation. Previously announced maintenance time is excluded.
3. Customers who damage the Company by violating these terms or relevant laws must compensate it within the scope prescribed by those laws.

Article 20 Disclaimers

1. The Company is exempt from responsibility for service provision where natural disasters, war or equivalent force majeure prevent it.
2. The Company is exempt from responsibility for damage caused by a telecommunications carrier suspending or failing to provide telecommunications services normally.
3. The Company is exempt from responsibility for damage arising from unavoidable reasons including service equipment maintenance, replacement, periodic inspection or the Company.
4. The Company bears no responsibility for damage caused by users' intent or negligence in connection with service use.
5. The Company has no obligation to assure or represent opinions or information displayed in the service and does not approve, oppose or modify opinions expressed by customers or third parties. It is not responsible for benefits or losses from reliance on service information.
6. The Company bears no responsibility for goods or financial transactions mediated by the service between customers or between customers and third parties, or for anticipated benefits or losses relating to service use.
7. The Company is not responsible for anticipated profits or losses, damage arising from materials obtained through the service, or the reliability of information, materials or facts posted by customers.
8. The Company does not guarantee the accuracy, completeness or quality of services provided by subscribers or other relevant organizations rather than the Company. It bears no responsibility for resulting losses or damage, or for emotional harm caused by other users during service use.
9. Customers whose violation of these terms damages the Company must compensate all resulting damage and indemnify the Company against it.
10. The Company may impose general usage limits, including retention periods for web pages and posts, maximum transmitted or received post sizes, and disk space allocated to customers.
11. AI-generated information may be inaccurate or incomplete. The Company does not warrant the accuracy, completeness or fitness for a particular purpose of generated content. Customers must verify it before use and bear final responsibility for its use.
12. The Company is not responsible for customer damage caused by AI's technical limitations or errors at the current technology level, including hallucinations.
13. Customers are responsible for all problems arising from legal issues (such as copyright infringement) or content errors in their training data, and the Company bears no responsibility.

Article 21 Dispute resolution and jurisdiction

1. The Company and customers must make all necessary efforts to resolve service disputes amicably.
2. Disputes between the Company and customers are governed by the laws of the Republic of Korea.
3. Litigation concerning disputes between the Company and customers is brought before the competent court under the Civil Procedure Act.
4. The district court covering the customer's address at filing, or residence if no address exists, has exclusive jurisdiction. If the address or residence is unclear at filing, jurisdiction is determined under the Civil Procedure Act.
5. For customers with an address or residence abroad, the Seoul Central District Court in the Republic of Korea has jurisdiction notwithstanding the preceding paragraph.

Article 22 Matters outside these terms

Matters not specified herein are governed by relevant laws and separate terms, usage rules or detailed guidance for additional services provided by the Company.

Supplementary provision (effective date)

These terms take effect on April 9, 2026.